E-ticket Download
Last Review Date : Sept 02, 2024
Introduction:
This SOP defines the process for operations within ixigo in case a customer hasn't received his E-ticket or is unable to download the E-ticket.
Work Instructions:
Step No. |
| Action |
|
1.0 | Contact received stating I have not received my e-ticket/ I want to know how to download e-ticket |
| Customer |
1.1 |
| Advisor first to check the booking status in the Oneview | L1 |
1.2 | Booking status Confirmed |
|
|
1.3 |
| L1 will ask user to download the same from his app share the steps | L1 |
1.4 | In case the user is not able to download his e-ticket from his app. |
| Customer |
1.5 |
| The advisor will send the E-ticket via OneView to the customer's registered WhatsApp number. or can download and send the same via Freshdesk over registered email address or via Fresshchat
| L1 |
2.0 | L1 Agent unable to obtain ticket copy (Oneview throwing error) | L1 will promptly raise to L2 for assistance and advise the customer to wait | L1 |
2.1 |
| L2 will download the ticket copy from Agent interface and share the same with customer and Close. Also L2 will raise Jira to tech to get the error rectified | L2 |
FAQs :
1. Question: How do I download my e-ticket from the ixigo Trains app? Answer: To download your e-ticket, open the ixigo Trains app, go to the "My Trips" section, select your booked ticket, and tap on the "Download E-ticket" option. The ticket will be saved to your device.
2. Question: Can I download my e-ticket in PDF format from the ixigo Trains app? Answer: Yes, you can download your e-ticket in PDF format. After locating your ticket in the "My Trips" section, select "Download E-ticket," and it will be saved as a PDF file on your device.
3. Question: Where can I find my invoice for a train booking on the ixigo Trains app? Answer: To find your invoice, go to the "My Trips" section in the ixigo Trains app, select the relevant booking, and tap on "Download Invoice." The invoice will be available in PDF format for download.
4. Question: What should I do if I'm unable to download my e-ticket from the ixigo Trains app? Answer: If you are unable to download your e-ticket, try checking your internet connection and ensuring that the app is updated to the latest version. If the problem persists, contact ixigo customer support for assistance.
5. Question: Can I download my e-ticket or invoice after the journey is completed? Answer: Yes, you can download your e-ticket or invoice even after the journey is completed by accessing the "My Trips" section and selecting the relevant booking in the ixigo Trains app.
6. Question: Is there a limit to the number of times I can download my e-ticket or invoice from the ixigo Trains app? Answer : No, there is no limit to the number of times you can download your e-ticket or invoice. You can download them as many times as needed directly from the app.
7. Question: Can I download my e-ticket or invoice on a different device using the ixigo Trains app? Answer : Yes, you can download your e-ticket or invoice on any device where you have logged in to the ixigo Trains app with your account credentials. Just go to "My Trips" and follow the download steps.
8. Question: How can I share my downloaded e-ticket or invoice with others from the ixigo Trains app? Answer: After downloading your e-ticket or invoice as a PDF, you can share it directly from your device’s file manager or use the sharing options available within the ixigo Trains app.
9. Question: What if I accidentally deleted my downloaded e-ticket or invoice? Can I download it again? Answer: Yes, if you accidentally delete your downloaded e-ticket or invoice, you can download it again from the "My Trips" section in the ixigo Trains app at any time.
10. Question: Do I need an internet connection to access and download my e-ticket or invoice from the ixigo Trains app? Answer: Yes, you need an active internet connection to access the ixigo Trains app and download your e-ticket or invoice. Once downloaded, the file will be stored on your device and can be accessed offline.
11. Question - I need an updated e-ticket since there are changes to my PNR status ? Answer : A train ticket is generated only once. Any changes in the PNR status after that do not warrant an updated ticket copy from IRCTC.