What is ixigo Assured and Assured Max?
ixigo Assured ixigo Assured is a one-stop solution for all your train booking worries. It has been created to benefit travellers who are unsure of their travel plans and seek the flexibility of cancelling their train tickets, due to any unforeseen reasons. With ixigo Assured, you can avail the benefit of free cancellation and get an instant full train fare refund.
Key Benefits:
- Zero cancellation fee
- Full train fare refund on cancellation
Assured Max
Assured Max is also ixigo’s Free Cancellation feature, available on all train bookings. It offers extra benefits and protection to make your train journey even more secure and flexible. With this feature, you don't have to worry about any sudden change of travel plans or last-minute cancellations.
Key Benefits:
- Zero cancellation fee
- Full train fare refund on cancellation
- Flexibility to cancel anytime - Assured Max coupon
What is the Assured Max Coupon?
If you select Assured Max during booking, you’ll receive an Assured Max Coupon along with a full train fare refund when you cancel your booking. The coupon amount is a percentage of the IRCTC ticket base fare. You can use this coupon for future train bookings via ixigo, and it will be valid for 30 days from the issue date. You can use it to get a discount on your next booking.
Terms and Conditions ixigo Assured
- Full train fare will be refunded on booking cancellation.
- ixigo fee, IRCTC convenience fee, payment gateway charges and free cancellation charges are non-refundable.
- The ‘Free Cancellation’ charge/fee is subject to change if the fare/ticket status changes before you navigate to the final payment page.
- To enjoy the free cancellation benefit, bookings must be cancelled before chart preparation.
- Bookings must be cancelled at least 4 hours prior to the scheduled train departure or before the chart preparation (whichever is earlier) for a full train fare refund.
- The chart can be prepared between 4 hours and 12 hours before the scheduled departure of the train.
- ‘Current Availability' bookings must be cancelled at least 30 minutes prior to the scheduled train departure to receive the free cancellation benefit.
Example of Total Refund under ixigo Assured:
Ticket Base Fare: ₹ 1000,
Departure: 20th May 2025, 6:00 PM
The total refund will depend on the time of booking cancellation:
- Cancellation before 10:00 AM on 20th May 2025 or chart preparation (whichever is earlier) -
Refund = ₹ 1000
- Cancellation after 10:00 AM on 20th May 2025 or after chart preparation -
- Refund (in case of waitlisted ticket) = ₹ 1000
- Refund (in case of confirmed ticket) = ₹ 0
Assured Max
- You will be eligible for a full train fare refund and a partial refund of the IRCTC ticket base fare (refunded as an Assured Max Coupon) on booking cancellation.
- The ticket can be cancelled at any time, even after chart preparation, to receive the full train fare refund and the Assured Max Coupon.
- Since IRCTC doesn’t allow cancellations after chart preparation, a TDR must be filed to receive the full train fare refund. Once your TDR request is approved, you will receive the refund along with the Assured Max Coupon.
Example of Total Refund under Assured Max:
Ticket base fare: ₹ 1000
Departure: 20th May 2025, 6:00 pm
Assured Max charges: ₹210
The total refund will depend on when the ticket is cancelled:
- Cancellation before 10:00 AM or chart preparation (whichever is earlier) -
Refund = ₹1000 (to bank account) + ₹52 as an Assured Max Coupon
- Cancellation after chart preparation (TDR filed and accepted by IRCTC) -
- Refund (in case of waitlisted ticket) = ₹1000 (to bank account) + as an ₹52 Assured
Max Coupon
- Refund (in case of confirmed ticket) = ₹1000 (to bank account) + ₹52 as an Assured Max Coupon
- Cancellation after chart preparation (No TDR filed or TDR rejected by IRCTC)- - Refund (in case of waitlisted ticket) = ₹1000 (to bank account) + ₹52 Assured Max
Coupon
- Refund (in case of confirmed ticket) = 0
Assured Max Coupon
- The Assured Max Coupon amount is a percentage of the IRCTC ticket base fare, as shown when opting for Assured Max during booking.
- It is non-refundable and can only be used once for train bookings on ixigo.
- Once issued, the coupon is valid for 30 days.
- If the coupon has been used and the booking is cancelled by the user or an auto-waitlisted ticket is cancelled, a refund will be issued after deducting the coupon amount.
- In case the train is cancelled, the Assured Max Coupon will not be refunded.
- In the event of a successful payment but a failed booking, the coupon will be refunded and can be used again on your next booking.
- The coupon amount cannot be withdrawn or transferred to the bank or original payment method.
- The coupon cannot be exchanged, transferred to another account, used for bookings with another account, or encashed.
- The coupon amount can only be used once on a train booking made via ixigo. Any unused coupon balance will not be refunded.
FAQs
- To avail ‘Free Cancellation’ with ixigo Assured or Assured Max, how many hours prior to the train departure do I need to cancel my booking?
If you have opted for ixigo Assured, you must cancel your train booking at least 4 hours prior to the scheduled train departure or before the chart preparation (whichever is earlier), for a full train fare refund. However, in the case of Assured Max, the booking can be cancelled anytime.
- How will I receive the refund amount if I opt for ixigo Assured or Assured Max (Free Cancellation)?
Under the free cancellation option, refunds are initiated automatically and credited to the original mode of payment. With Assured Max, an additional refund will be credited as an Assured Max Coupon.
- How many days does it take for the refund to be credited, once the booking has been cancelled?
After booking cancellation, the refund amount will be credited to the original payment mode and the time will depend on the type of payment mode.
- Does ixigo Assured or Assured Max guarantee a full refund if I cancel the booking?
In the case of ixigo Assured, only a ‘full train fare’ will be refunded. However, in case you had opted for Assured Max, a full train fare refund along with Assured Max Coupon will be refunded.
Other charges like ixigo fee, IRCTC convenience fee, payment gateway charges and free cancellation charges are non-refundable in both the cases.
- Can I opt for ixigo Assured or Assured Max on Tatkal tickets?
Yes. ixigo Assured and Assured Max are applicable on Tatkal tickets and the benefits can be availed on such bookings. You can only opt for one of these at the time of booking.
- Is ixigo Assured or Assured Max (Free Cancellation) also applicable on current availability bookings?
Yes, these options are applicable on current availability bookings.
- What will I get as a refund, when a waitlisted ticket booked under ixigo Assured or Assured Max is automatically cancelled?
ixigo Assured -
You are eligible for a 'full train fare' refund on waitlisted auto-cancelled tickets.
Assured Max -
You are eligible for a 'full train fare' refund and an Assured Max Coupon on waitlisted auto-cancelled tickets.
Please Note: IRCTC convenience fee, agent charges, free cancellation charges and payment gateway charges will be non-refundable in both the cases.