Confirmtkt

Train Running Status

Last Update : Oct 10,2024

Introduction: 

Train running status refers to the real-time tracking of a train's current location and movement during its journey. It offers up-to-date information on the train's progress, including its position, speed, and estimated arrival and departure times at upcoming stations. Key elements typically included in the train running status are:

1. Current Location: The exact or approximate location of the train at the time of the query.
2. Delay Information: Details about any delays, indicating how early or late the train is running compared to its schedule.
3. Expected Arrival/Departure: Estimated times of arrival and departure at upcoming stations.
4. Next Station: The next scheduled stop for the train.
5. Last Station Passed: The most recent station the train has passed.
6. Train Speed: The current speed of the train, if available.
7. Platform Number: Information about the platform number at the upcoming station, if available.
8. Journey Progress: Overall progress of the train, including the distance covered and the remaining distance on its route.

Tools:

• Oneview Dashboard
• ConfirmTkt UI
• NTES
• Freshdesk

Train Running Status Important Points:

1. URL to check Running Status:  https://www.confirmtkt.com/train-running-status-input 
    
2. How To Check Train Running Status?

ConfirmTkt provides a seamless platform to track the live running status of Indian Railways trains online. Utilizing precise GPS tracking, passengers can access real-time updates on the train's location, estimated arrival and departure times, potential delays, and expected platform numbers—ensuring travelers are well-informed throughout their journey.Here are the steps:

• Download the ConfirmTkt app
• Open and tap on Running Status and enter IRCTC Train Number/Train Name
• Click on Search
• You will now see your train's live location

Work instructions:

Running Status Refund Protocol for Supervisor

When supervisor staff encounter such cases, please adhere to the following protocol:

a) Connect with the customer immediately and educate them about the features and their reliability, ensuring to avoid any offensive or defensive tone.
b) Help the customer understand that these features provide tentative information, which should not be regarded as absolute, as they are subject to last-minute changes that may cause inconsistencies in the UI.
c) Inform them that these features include disclaimers advising customers to reconfirm information at the station.
d) Raise a Jira ticket only if you are certain there is an error with the seat map, running status, or platform locator, to facilitate rectification.
e) Avoid over-reliance on Jira for processing refunds.
f) If you cannot convince the customer, consult your manager to determine the next steps.
 g) Refunding the customer for incorrect information regarding running status, seat map, or platform locator resulting in a missed train should be the last resort.

FaQs:

1. Question: Does the running status have any affiliation with IRCTC?
    Answer: No, it does not have any affiliation with IRCTC. We gather data from sources like NTES and utilize crowdsourcing.
2. Question: If multiple users incorrectly indicate that they are onboard a train, causing the displayed location to shift to their current locations, how does your system handle this to prevent misleading other users?
    Answer: While we occasionally rely on customer locations to enhance accuracy, our system employs multiple data points, including NTES, to verify train locations. If several users input incorrect data, it may temporarily affect the displayed location, but our system cross-checks with reliable sources to minimize any misleading information. We are continuously improving to ensure accuracy.
3. Question: Due to the incorrect running status, I missed my train.
    Answer: The running status is predictive in nature and may occasionally display inaccurate information. Therefore, we advise users to verify details themselves before making decisions based on the provided information.
4. Question: Your running status shows that the train has already reached a certain station, but it hasn't in reality. Why?
    Answer: We apologize for the inconvenience. Rest assured, we will escalate this issue to our team for resolution as soon as possible. In the meantime, we recommend calling 139 to verify the current status of the train. Alternatively, you can check the train's live status via SMS by sending "SPOT 'Train Number'" or "LOCATE 'Train Number'" to 139 from your mobile phone.
5. Question: Which date should I select while checking the train's live running status?
    Answer: You should select the date on which the train departed from its source station. For example, if your scheduled journey is today but your train left the source station yesterday, select yesterday's date to accurately track the train.
6. Question: What is the difference between train route and running status?
    Answer: The train route is determined based on historical data, while the train running status reflects the real-time location or position of the train. There may be discrepancies between the route and the running status regarding station alignment for a given route.
7. Question: Can a customer check the running status for travel on a future date?
    Answer: Yes, a customer can check the current running status of any train using the train number. However, this will not affect the running status of the same train on their scheduled travel date.
8. Question: The train is showing as canceled in the running status. What does this mean?
    Answer: If a train is marked as canceled in the running status, it could mean that the train is canceled for the entire route or only partially. To determine if a customer will be affected, it is essential to check the PNR status at IRCTC PNR Enquiry.
9. Question: What should I do in case of a discrepancy between the running status, NTES, and customer input?
    Answer: In the event of any discrepancy, please advise the customer to call 139 or send a message: "SPOT 'Train Number'" or "LOCATE 'Train Number'" to 139. After that, they can make an informed decision.
10. Question: The user mentioned that the train is delayed, and all passengers are waiting at the station, but the delay is not reflected on the IRCTC website. What should be advised?
     Answer: Inform the user that if the train is delayed by more than three hours from the scheduled departure time and they no longer wish to travel, they can file a TDR under the reason "Train late more than 3 hours and passenger not travelled." Remind them that this TDR must be filed before the actual departure of the train from their boarding station.