Train Support SOP
Train Refunds Last Update - Oct 10,2024 Introduction: This SOP outlines the process for handling train refund-related queries within ConfirmTkt. It ...
Mon, 21 Apr, 2025 at 11:50 AM
Train Running Status Last Update : Oct 10,2024 Introduction: Train running status refers to the real-time tracking of a train's current location and...
Mon, 21 Apr, 2025 at 11:51 AM
Payment Done Booking Not Found (PDTN) Last Update - Oct 10,2024 Introduction: This SOP establishes the procedure for managing operations within Confi...
Mon, 21 Apr, 2025 at 11:53 AM
Payment Failures - ConfirmTkt Last Update - Oct 10,2024 Table of contents: Content Process Flow Introduction Tools Payment Fa...
Mon, 21 Apr, 2025 at 11:54 AM
Train Running Status Last Update : Oct 10,2024 Introduction: Train running status refers to the real-time tracking of a train's current location and...
Mon, 21 Apr, 2025 at 11:54 AM
E-ticket Download Last Review Date : Sept 02, 2024 Introduction: This SOP defines the process for operations within confirmtkt in case a customer h...
Mon, 21 Apr, 2025 at 11:55 AM
SOP: PNR Status and Platform Number Last Updated: April 6, 2025, Edited By-Avinash Kumar Departme...
Mon, 21 Apr, 2025 at 12:19 PM
Standard Operating Procedure (SOP): Travel Guarantee 1. Objective To provide users with a clear and streamlined process for availing Travel Guarantee be...
Mon, 21 Apr, 2025 at 12:22 PM
Objective To provide clear guidelines on processing refunds for passengers with Waiting List (WL) tickets or in cases of train cancellations, partial co...
Mon, 21 Apr, 2025 at 12:32 PM
? Purpose To ensure prompt, transparent, and consistent resolution of customer complaints where refunds have been initiated but not yet reflected in the...
Mon, 21 Apr, 2025 at 12:33 PM