Confirmtkt

Standard Operating Procedure (SOP): Travel Guarantee

1. Objective

To provide users with a clear and streamlined process for availing Travel Guarantee benefit, ensuring they either receive a confirmed train ticket or a refund (up to 3X) if the ticket remains waitlisted at the time of chart preparation.

2. Scope

This SOP applies to all users booking train tickets under the Travel Guarantee feature. It includes eligibility criteria, booking process, refund claims, coupon usage, and key terms.

3. Definitions

- Chart Preparation: Final list of confirmed train passengers prepared by Indian Railways, typically 8 hours before departure.

- Travel Guarantee: feature offering refund compensation (up to 3X) if the ticket remains waitlisted.

- Travel Guarantee Coupon: A refund coupon (part of the total refund) that can be used for future bookings within a specified timeframe.

4. Process Overview

4.1 Booking with Travel Guarantee

1. Select a waitlisted train displaying the Travel Guarantee tag.

2. Opt-in by clicking 'Yes, I want Travel Guarantee'.

3. Proceed with payment, including the applicable Travel Guarantee charge.

4.2 Eligibility for Refund

Refund under Travel Guarantee is applicable only if:

- The ticket remains fully waitlisted at the time of chart preparation.

- Booking was made under eligible train/class.

- Passenger has not cancelled the booking.

Not Eligible If:

- Ticket is RAC or partially confirmed.

- User cancels the ticket (before or after chart preparation).

- IRCTC confirms at least one passenger in a multi-passenger booking.

- Cancellation occurs before chart prep or by user post-confirmation.

4.3 Refund Structure

Based on Selected Travel Mode:

Example:

For a ticket fare of ₹2000 and travel mode as flight:

- ₹2000 to original payment mode

- ₹4000 as Travel Guarantee Coupon

Total Refund = ₹6000

Note: Max coupon value = ₹6000.

5. Claiming the Refund

Steps to Claim:

1. Visit your trip details page post chart preparation.

2. If the ticket is not confirmed, select your preferred travel mode.

3. A coupon code will be:

   - Shown on-screen
     - Sent via email and WhatsApp

4. Apply the coupon code during your next booking.

6. Travel Guarantee Coupon Usage

Key Terms:

- Single Use: Only one booking allowed per coupon.

- Validity: 7 days from chart preparation.

- Travel Date Condition: New travel must also be within 7 days.

- Applicable Modes: Train, Bus, Flight (as selected during claim).

- Account Restriction: Coupon must be used from the same account.

Example Scenarios:

- Booking amount < coupon: Difference lapses.

- Booking amount > coupon: User pays the balance.

7. Exceptions and Cancellations

- User cancellation → Refund per IRCTC policy, no Travel Guarantee refund.

- Train cancellation by IRCTC → Full fare + Travel Guarantee fee refunded.

- Coupon-based bookings cancelled by operator → Coupon and TG fee refunded.

- Coupon-based bookings cancelled by user → Coupon lapses, no refund.

8. Terms and Conditions Summary

- Applicable only for eligible trains/classes .

- Paid, opt-in feature—cannot be combined with Assured or Assured Flex.

- Max 3 bookings per month under Travel Guarantee.

- Passenger names and count must match original booking.

- Non-transferable and non-combinable with other offers.

- reserves rights to deny/refuse claims in case of misuse.

9. Terms and conditions.

Link- https://www.confirmtkt.com/travel-guarantee?showCTA=false&planName=CTG-2

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