Detailed Step-by-Step Guide to Claiming a Travel Guarantee (TG) Coupon on ConfirmTkt


Eligibility and Overview

  • The Travel Guarantee (TG) is available if your train ticket remains fully waitlisted at the time of chart preparation. Partially confirmed or RAC bookings are not eligible. If you cancel your waitlisted ticket before charting, you only receive a standard refund, not the TG benefit.

  • The TG refund is split: the original ticket fare is refunded to your payment method, while the extra (2X or 3X, depending on travel mode) is issued as a coupon for future bookings.


Step 1: Access Your Booking

  • Open the ConfirmTkt app or website.

  • Go to the ‘My Trips’ section to view your bookings.

Step 2: Identify Eligible Ticket

  • Select the ticket that stayed fully waitlisted after chart preparation.

  • Scroll down to the refund details area.

Step 3: Claim the Coupon

  • Click the ‘Claim Coupon’ button located below the refund details.

  • You will be prompted to choose your preferred travel mode for the coupon: Train, Flight, or Bus.

Step 4: Confirm and Receive Coupon Code

  • Confirm your selection. The coupon amount depends on the travel mode:

    • 3X of ticket fare for Flight or Bus

    • 2X for Train (the rest is refunded to your payment method)

  • You will receive the coupon code via WhatsApp, email, and it will also be visible in the app.

Step 5: Use the Coupon for a New Booking

  • Start a new booking for the chosen travel mode (Train, Flight, or Bus).

  • On the passenger details page, look for the “Offers for you” or “Coupon Code” field.

  • Enter the coupon code and apply it. The coupon value will be deducted from the ticket fare at the payment page. If the fare exceeds the coupon, pay the balance.

Important Terms and Conditions

  • The coupon is valid for 7 days from the date of issue and can only be used once

  • The coupon must be used for the same travel mode you selected when claiming.

  • For train bookings, the discount applies only to the ticket fare, not to service or convenience charges1.

  • The TG purchase fee is non-refundable, and if you cancel the original ticket yourself, you forfeit the TG benefit4.


“Coupons can only be used once, within 7 days of issue, and must match the travel mode selected. For train bookings, the discount applies only to the ticket fare.”.




FAQ: Travel Guarantee (TG) Coupon on ConfirmTkt


Q1: What is the Travel Guarantee feature?
A: Travel Guarantee is a feature that offers up to 3X the ticket fare as a refund if your train ticket remains fully waitlisted at chart preparation. It provides a refund split between your original payment and a coupon for future bookings on train, flight, or bus.


Q2: How is the refund amount distributed?
A: For waitlisted tickets, 1X (full ticket fare) is refunded to your original payment method. The remaining amount is issued as a Travel Guarantee Coupon:

  • For flights or buses: 2X coupon

  • For trains: 1X coupon
    This totals up to 3X for flights/buses and 2X for trains.

Q3: How do I claim the Travel Guarantee Coupon?
A: After your ticket remains waitlisted, go to ‘My Trips’ in the ConfirmTkt app or website, select your ticket, click ‘Claim Coupon’, choose your preferred travel mode (Train, Flight, or Bus), and confirm. The coupon code will be sent via WhatsApp, email, and appear in the app.


Q4: How can I use the Travel Guarantee Coupon?
A: Use the coupon within 7 days of issue by applying it on a fresh booking under “Offers for you” on the passenger details page. The coupon amount will be deducted at payment. If the fare exceeds the coupon, you pay the balance.


Q5: Can the coupon be used multiple times or for different travel modes?
A: No, the coupon is valid for a single use only and must be redeemed for the travel mode selected during the claim (Train, Flight, or Bus).


Q6: What if my new booking costs less than the coupon value?
A: Any unused balance from the coupon will lapse and cannot be refunded or reused.


Q7: Is Travel Guarantee available for all trains?
A: No, it is available only for select trains and classes that offer the Travel Guarantee option during booking.


Q8: Will I get a 3X refund if my booking is partially confirmed or RAC?
A: No, the Travel Guarantee applies only if the entire booking remains fully waitlisted at chart preparation. Partially confirmed or RAC bookings are not eligible.


Q9: What happens if I cancel my waitlisted ticket before chart preparation?
A: You will receive a standard refund but will not be eligible for the Travel Guarantee refund or coupon.


Q10: What if the train is cancelled?
A: A full ticket refund will be issued, but the 3X Travel Guarantee refund does not apply.