SOP
Payment Success Booking Failed (PSBF) Last Update - Sept 02,2024 Introduction: This SOP defines the process for operations within ixigo in case of tr...
Wed, 23 Oct, 2024 at 5:07 PM
Payment Failures - Trains Last Update - Sept 02,2024 Table of contents: Content Process Flow Introduction Tools Payment Failu...
Wed, 23 Oct, 2024 at 5:08 PM
Non-Refundable Charges in case of ticket cancellations Introduction: When you cancel a train ticket booked through ixigo, or if it gets automatically ...
Wed, 23 Oct, 2024 at 5:09 PM
ixigo Assured Flex Last Update - Sept 02,2024 Process Flow: Introduction: ixigo assured Flex entitles a user to availing full refund of the tic...
Wed, 23 Oct, 2024 at 5:10 PM
E-ticket Download Last Review Date : Sept 02, 2024 Introduction: This SOP defines the process for operations within ixigo in case a customer hasn&#...
Wed, 23 Oct, 2024 at 5:10 PM
Checking IM and IMM Balance Last Review Date : Sept 02,2024 Introduction: This SOP defines the process for operations within ixigo in case a cus...
Wed, 23 Oct, 2024 at 5:11 PM
Changes/Modifications to Train Bookings FaQs: Question - Can Passenger details be changed in a train booking ? Answer - Please note that once a tra...
Wed, 23 Oct, 2024 at 5:14 PM
Boarding Point Change Last Update - Sept 02,2024 Introduction: Passengers can change the boarding point for their Train journeys via the ixigo app bo...
Wed, 23 Oct, 2024 at 5:16 PM
S.No Scenarios Sub-Scenarios Timeline Remarks Terminal Action 1 Refund (Before initiation) Debit Card/Credit Card/CRED 5 days The refund TAT ...
Fri, 22 Nov, 2024 at 11:02 AM
Issue Type / Customer Field Sub Type / Custom Field 1 Description Booking Related E-Ticket/Invoice E-tickets and invoice requests/issues made by the ...
Fri, 22 Nov, 2024 at 12:53 PM